Kel Jeffrey
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Recent activity by Kel Jeffrey-
When does my streaming package expire?
To view your streaming package's expiration date, navigate to "Settings" > "Account" > "Streaming Package Expiration Date."
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How do I change my audio settings?
You can change your audio settings and set preferences for your account: In the app, navigate to "Settings." Select "Audio Quality." Navigate the available audio options and select which one you p...
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How do I find IMAX® Enhanced movies?
While in the Sony Pictures Core app home page: Toggle to the left and a side menu will appear. Select “Experience IMAX® Enhanced.” Pick your movie and enjoy! Please note: IMAX® Enhanced is ...
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How do I enable DTS surround sound using my AVR receiver or sound bar?
1. Connect your AVR receiver or sound bar to your TV by following the manual instructions provided by the manufacturer. 2. Navigate to "Settings" on your TV. 3. Select "Display & Sound" > "Audio O...
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What is IMAX® Enhanced?
It is the at-home format of IMAX® and features the signature picture and sound of IMAX®. It provides ultra-vivid 4K HDR picture that utilizes the newest, proprietary Digital Media Remastering (DMR...
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How do I see the language options available?
There are three places to find audio and subtitle language options for the titles you want to watch: In the title information:1. Navigate to and select the movie or show that you would like to wat...
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What countries can use Sony Pictures Core?
To find out if your country is eligible for Sony Pictures Core, please see the full list here: https://www.sonypicturescore.com. PlayStation®4/PlayStation®4 Pro/PlayStation®5 transactional territo...
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Why are the subtitles not working?
If you are watching a movie or TV series that have additional languages used, your subtitles may be impacted by this. This is because the movie or TV series will be providing the subtitles for the...
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How do I delete my Sony Pictures Core account?
Please contact us and our Customer Success team can help you with this process.
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Can I use VPN, proxy IPs, or anonymizers?
The Sony Pictures Core app does not support the use of VPNs, proxy IPs, or anonymizers. This is because movie availability differs by territory and we are unable to serve content when these forms ...