Kel Jeffrey

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  • How do I change my e-mail address?

    Please contact us and our Customer Success team will assist you with changing your e-mail address.

  • What are credits?

    Credits allow you to redeem movies in the app. Once you redeem a movie with credit(s), it will be added to your library and you can watch it as many times as you’d like with an active Sony Picture...

  • Does it cost anything to have Sony Pictures Core?

    No, there is no cost to having an active account with Sony Pictures Core. Payments will be required to: Rent movies or TV shows. Purchase movies or TV shows. To purchase a streaming package. St...

  • How do I use credits?

    1. Open the Sony Pictures Core app. 2. Click on the image of the movie that you want to watch. 3. Select the "Redeem" button.   I don't see a redeem button to use my credits Not all movies are av...

  • What are credits?

    Credit(s) allow you to redeem movies in the app. Once you redeem a movie with credit(s), it will be added to your "My Library" and you can watch it as many times as you’d like with an active Sony ...

  • I can't find my credits

    To view how many credits you have, look for the ticket icon in the bottom left corner OR go to "Settings" > "Account" > "Credits." Credits can expire and you can navigate to  "Settings" > "Acco...

  • How do I use credits?

    Open Sony Pictures Core app. Click on the image of the movie that you want to watch. Select the “Redeem” button. I don’t see a redeem button to use my credits Not all movies are available ...

  • How do I use my voucher to redeem credits?

    You can redeem credit(s) using your promotional voucher by:Navigating to "Settings."Selecting "Account."Selecting "Redeem."Entering the code provided on your voucher.

  • I can't find my credits

    To view how many credits you have, look for the ticket icon in the bottom left corner OR go to "Settings" > "Account" > "Credits." Credits can expire and you can navigate to  "Settings" > "Account...

  • How do I redeem credits using a voucher?

    You can redeem credit(s) by using a promotional voucher by:Navigating to "Settings."Selecting "Account."Selecting "Redeem."Entering your voucher code into the provided space.